Solution to problems with the SD-card-slot on Treo 650's ('Card not inserted')

Dear Ms. O'Leary (or other tech support personnel),

because your response took a bit longer then expected (1 wk. instead of 1 day) I have in the mean time done a bit more research into the matter and solved the problem and it is not a faulty device. Why mail back then you ask? Because I have found the cause of the problem and expect more people, especially upgrading from another palmone device, will have had the same problem and the answer is simple! I think this could be a useful addition to your support database and possibly the setup routine of all Treo 650's.

The problem: I have upgraded from a palmone m505 to a Treo 650. When setting up the Treo you can chose to keep all your old programs, files and settings from the older device. I chose to do so. After doing so, the below problem ('no card inserted' when a card was inserted) occurred. (Not that I knew that then because I immediately installed the device when it came from the box.) This was due to an old upgrade file for the SD slot in the m505. The file is called SlotDriver__SDIO-sdsd.PRC (see attachment) and was probably downloaded from http://www.palmone.com/us/support/downloads/file_manager_update.html . Deleting this file and soft resetting the Treo solved all problems! (I figured this out by doing a hard reset on the Treo. I only did soft resets before. After this the SD slot worked perfectly so it had to be the software)

The solution for other users: When the Treo 650 SD-slot is not working ('no card inserted' when a card was inserted) after upgrading from an older device (see list of the file_manager_update: Palm m125, m500, m505, m515, m130, and i705 handhelds) chose the main menu 'Delete...' option, look for a file called 'SlotDriver__SDIO-sdsd' and delete it. The soft reset your device.

Possible fix for all future users: When upgrading from an older device the Treo 650 setup puts files not compatible with Palm OS5 in a backup folder (e.g. C:\Palm\UsernameMy\PalmOS5 Incompatible Apps). When upgrading from certain devices (see list of the file_manager_update: Palm m125, m500, m505, m515, m130, and i705 handhelds) the setup should always put the file 'SlotDriver__SDIO-sdsd' there too if it is present.

I hope this helps other people and would like to know what is done with this information, because it should be available on the web to everyone.

Kind regards,

Michael Capalbo

-----Original Message-----
From: eurotechsupport.ee-at-palmone.com [mailto:-----------------------------]
Sent: vrijdag 3 juni 2005 10:28
To: Capalbo M (PSYCHOLOGY)
Subject: palmOne Treo Visor Support [Case ID #: 784244]

Dear Mr. Capalbo,

Thank you for contacting palmOne Technical Support.

Your case number is 1-107147428.

In response to your issue concerning the SD slot, it would seem that your handheld may be faulty. Customers should return defective products to the point of purchase, requesting a new replacement boxed product if the handheld was purchased under 30 days ago. Palm supports its distributors and resellers to allow them to provide replacements in accordance with local consumer legislation.

If you cannot return to the point of purchase Palm will be pleased to handle your repair through our standard repair process. Please note however that any replacement product supplied by Palm, if you choose this option, may be a factory refurbished unit, not a new product

If you have any further questions please contact us again.

Kind Regards,

Fiona O'Leary
palmOne Technical Support
_________________________________________________________________________________________

While every effort has been made to ensure the advice or information provided to you by our Technical Support is correct at the time of transmission, palmOne does not accept any responsibility for errors or omissions. Any advice or information provided by palmOne to you via any form of communication is not a guarantee that it will correct your problem; it is only offered as assistance to you. You are advised to back up all data stored on your product on a regular basis and always before changing software configuration or, when possible, before sending the product for repair. palmOne will not be held responsible for any loss, damage, faults, loss of data or other reactions suffered as a result of advice or information supplied. No written advice or information sent to you by palmOne may be resent, distributed or posted on any media accessible to the public (including, but not limited to, any Internet site or bulletin board) without palmOne's prior written consent.

© 2005 palmOne, Inc. All rights reserved. palmOne, the palmOne logo, Zire, the Zire logo, Tungsten, the Tungsten logo, Treo and the Treo logo are trademarks of palmOne, Inc. and its subsidiaries, which may be registered in some countries. Palm OS, HotSync and Graffiti are registered trademarks of the Palm Trademark Holding Company. palmOne, Inc. uses the MultiMediaCard Association and SD trademarks under express license from their respective owners. Bluetooth is a trademark owned by Bluetooth SIG, Inc. and is used by palmOne under license. Wi-Fi and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. MPEG Layer-3 Audio Decoding Technology license from Fraunhofer IIS and Thomson. All other products or company names are used for identification purposes only and may be trademarks or registered trademarks of their respective owners.

--- Original Message ---

Site Name: uk
CSWebTest: false
<fname>Michael</fname>
<lname>Capalbo</lname>
Gender: Male
<phone>31 6 48083768</phone>
<email>----------------------------------------</email>
Mail Address2: -----------------------------------------------
<country>THE NETHERLANDS</country>
<product>Treo 650</product>
Date Purchase: 10/05/2005
StartDay: 10
StartMth: 05
StartYear: 2005
Serial Number: PTGG02L5H2V4
Handheld OS: 5.2
Handheld Language: US English
Part Number: 1040EU
PalmDesktop Version: Outlook 2000
DesktopPC OS: PC-Windows 2000
Problem Description: SD Cards
Detailed Description: Recently bought Treo 650 from KPN in the Netherlands. Also bought Kingston 1 GB SD card. Whole installation went perfect. BUT when I insert the SD card the Treo does noet see it at all. In the card Info application it sais 'No Card Inserted'. It's not the card because it works fine in my old Palm m505! I also allready tried:
- inserting another SD card (which I know works on other devices)
- doing a HotSync both with and without the card inserted
- doing a soft reset by taking out the batteries (tried that both with and without the card inserted)

Please help. I hope you can help me but I fear the SD slot is broken.

Thanks for your trouble,

Michael
ThirdParty Apps: A lot of games and utilities but no hacks.
Hotsync Performed: yes
Hotsync Description:
KBCategory: Treo 650 sd
ST1: New Knowledge Server Session
SL1: Knowledge Base:
SV1: EUPalmSupport
ST2: Problem Description
SL2: Search For:Search in Folders:Search Area:
SV2: Treo updater
ST3: Problem Description
SL3: Search For:Search in Folders:Search Area:
SV3: Treo 650 updater
ST4: Solution (case) Considered
SL4:
SV4: How does the Treo(tm) 650 memory system work (NVFS), and how does it affect me when I upgrade from a previous device?
ST5: Problem Description
SL5: Search For:Search in Folders:Search Area:
SV5: Treo 650 sd
ST6: Solution (case) Considered
SL6:
SV6: What to do when your palmOne(tm) doesn't recognises you SD/MMC Card from a 3rd party vendor
ST7: Custom Page Viewed
SL7: Page:
SV7: SelectEmail
ST8: Custom Page Viewed
SL8: Page:
SV8: Escalate
ST9: Custom Page Viewed
SL9: Page:
SV9: Escalate
SR Type: 0000
SR Category: 0000
SR SubCategory: 0000
SR Specific: 0000
Permission Mail: 00000000
Permission Call: 0000
Severity: 0000
Source: 0000
Status: 0000
Sub Status: 0000
Owner Group: 0000
Kana ID: 0000
Handheld Memory: 0000
Email Client: 0000
Desktop Processor: 0000
Carrier Name: Other European Carrier
IMEI Number: 354427001681615
Hardware Version: A
Software Version: Treo650-1.06-ROW
<dataconsent>N</dataconsent>
Permission rent: Y
<language>ENG</language>
<daterec>05/27/2005 07:59</daterec>